FAQ2020-06-26T10:29:20-04:00

Frequently Asked Questions

How does MoveSnap work?2020-06-29T11:43:03-04:00

MoveSnap was designed by a team of real estate and PropTech leaders to provide movers with their easiest, most painless move ever. This means every detail that bogs down the moving process – from endless document and ID changes to notifying the post office to finding movers or renting a truck – has been considered and presented on our digital platform in a way that makes it easy to keep track of the details, organize your schedule and manage your budget. We also know that every mover has unique needs and wants, so we assign a live customer support specialist to help with research, questions, or even a good old-fashioned shoulder to lean on during the frenzy of the moving period.

Can I purchase MoveSnap without an invitation?2020-06-29T07:56:46-04:00

Unfortunately, no. MoveSnap is an invitation-based service offered by selected professionals, including real estate, as a way to ensure valued clients continue to get 5-star service after the deal on their new home has closed. While this means the service is free for you, accessing MoveSnap requires that your agent, brokerage, lawyer, home inspector or builder is a MoveSnap partner. If you’re curious whether your real estate professional, lawyer or builder already offers MoveSnap, or want to encourage them to make it part of their service offerings, please send them a quick message to make an introduction.

What happens once I receive an invitation from my real estate professional?2020-06-26T03:03:30-04:00

You’re in business! As soon as you accept the invitation, you’ll be guided through a quick onboarding process that asks you to confirm a few of your basic move details and create a user name and password for your account. After that, you’ll arrive at your personalized dashboard with all your move details plugged in and ready to go. You’ll also be assigned a personal concierge who’s available via phone or chat for any questions you may have.

What can I ask my personal concierge?2020-06-26T03:07:56-04:00

Our concierge team consists of friendly, knowledgeable moving specialists who have seen and done it all. They’re available to help you with everything from sorting the tangle of documents to update, sourcing the right internet package for your new home, and finding a reputable moving company. They’re also ninja-level experts at offline stuff like finding a babysitter for your kids on Move Day, researching reputable schools or daycares in your new area, or where to get a bunch of last-minute boxes a week before your move. Oh – and they’re extremely kind and empathetic listeners for the moments where you just need a bit of emotional support.

Are you sure this is free?2020-06-26T03:09:37-04:00

Positive. Your real estate professional cared enough to invest in our services on your behalf. Maybe you can buy them a coffee? Actually, that means MoveSnap will end up costing you around $2.

How do you use my information?2020-06-29T09:29:06-04:00

The only information we collect from you is directly related to your move: Name, current and future address, email, phone number, and the real estate partners you choose to include in your move. These details are used to help customize your Move Day dashboard and make your moving experience much easier. Any information you include in your user profile is not shared with third parties without your explicit consent. Please refer to our Privacy Policy. At any time, you can request to close your account.

How does MoveSnap work for home builders?2020-06-26T02:46:11-04:00

MoveSnap is a premium service that allows home builders to maintain their 5-star client experience in the gap between a client booking a home and their actual move-in date. We pick up your client’s hand during this busy time and maintain communication as they manage their move. As an extension of your brand, MoveSnap provides your clients with the consistent, one-on-one service that has primarily been associated with only the top luxury companies. Professionals who’ve added MoveSnap to their roster have reported glowing reviews, improved brand reputation, and a huge boom in testimonials, referrals and repeats.

How does MoveSnap work for Lawyers?2020-06-29T11:00:29-04:00

MoveSnap is a premium service that allows real estate professionals to continue their 5-star client experience long after the deal is closed. We pick up your client’s hand during the vulnerable period between closing and Move Day and help them organize and manage their move as an extension of your brand. Our personalized user portal guides your clients through each step of their move, from keeping track of government documentation address changes and setting up utilities to finding a reputable mover. We also offer live concierge support, have exclusive offers and deals from our partner vendors, and provide a survey engine that helps collect testimonials, which could potentially be used in your marketing, provided you obtain express consent from clients. Professionals who’ve added MoveSnap to their roster have reported glowing reviews and a huge boom in testimonials, referrals and repeats.

How does MoveSnap work for brokers and agents?2020-06-29T11:39:05-04:00

MoveSnap is a premium service that allows real estate professionals to continue their 5-star client experience long after the deal is closed. We pick up your client’s hand during the vulnerable period between closing and Move Day and help them organize and manage their move as an extension of your brand. Our personalized user portal guides your clients through each step of their move, from keeping track of government documentation address changes and setting up utilities to finding a reputable mover. We also offer live concierge support, have exclusive offers and deals from our partner vendors, and provide a survey engine to help collect testimonials, which could potentially be used in your marketing, provided you obtain express consent from clients. Professionals who’ve added MoveSnap to their roster have reported glowing reviews and a boom in testimonials, referrals and repeats.

How does MoveSnap work for my clients?2020-06-25T08:39:44-04:00

MoveSnap was designed by a team of real estate and PropTech leaders to provide movers with their easiest, most painless move ever. This means every detail that bogs down the moving process – from endless document and ID changes to notifying the post office to finding movers or renting a truck – has been considered and presented on our digital platform in a way that makes it easy to keep track of the details, organize their schedule and manage their budget. We also know that every mover has unique needs and wants, so we assign a live customer support specialist to help with research, questions, or even a good old-fashioned shoulder to lean on during the frenzy of the moving period.

How does this improve my brand?2020-06-26T02:49:48-04:00

Managing your company’s brand is a full-time job on its own. Clients are looking for a brand name with a consistent word-of-mouth reputation for luxury and excellence, and want to know they’ve made the right choice on what is likely the biggest purchase of their lives. Smart builders know this reputation is worth its weight in gold and clients are more likely to choose a home where they can trust they’ll be getting a premium experience. Services like MoveSnap are smart value-adds that set your brand apart in an increasingly competitive market. Increase the likelihood of client referrals, consolidate your reputation for consistent service excellence, and get back to work building your developments knowing your current clients will be well looked after.

How does this improve my practice?2020-05-19T22:28:35-04:00

Clients are looking for a name with a reputation for consistent excellence. They also want to know they’ll be looked after during the biggest purchase of their lives and the stressful move period that follows. Offering premium services like MoveSnap supports your reputation for premium service. Our live concierge support team is also on hand any time to answer standard questions about utilities, so you can save time and get back to your core practice.

How does this improve my brokerage?2020-05-19T22:51:34-04:00

Managing your brokerage’s brand is a full-time job on its own. Clients are looking for a name with a reputation for consistent excellence, and want to know they’ll be looked after while making the biggest purchase of their lives. The agents who represent your brokerage also want to know that their broker owner is looking out for their best interests. This means offering them the tools and support to thrive. Premium benefits, like MoveSnap, increase the likelihood of agent retention, consolidate your reputation for consistent service excellence, and allow your agents to move on to their next prospects after they close their deal, knowing their clients will be well looked after.

Can MoveSnap be white-labelled?2020-06-25T08:47:54-04:00

Absolutely. Many of our real estate partners want to make sure their clients keep them top of mind during their move. We offer personalized branding on our platform, and each one of our client correspondences is personalized to come from your team. We also offer the chance for you to input exclusive offers and savings from your vendor network.

How does MoveSnap increase my testimonials, referrals, and repeats?2020-06-29T09:44:57-04:00

Every day, our customer service specialists receive dozens of communications from delighted movers who can’t thank us enough for helping them have an easy, seamless move. In all those exchanges, they express their gratitude to the partner who made it happen: You! MoveSnap is designed to be an extension of your team. As a result, your clients will tell all their friends about the exceptional extra-mile service you provide. We make it easy for them to generate testimonials through our testimonial engine, which you could then potentially use in your own branding efforts, provided you obtain express consent from clients. We also offer marketing materials to let your agents, real estate partners, and clients know just what they’ll be getting when they sign on to work with you.

How do you protect my privacy?2020-06-29T09:30:02-04:00

As part of RBC Ventures, MoveSnap adheres to a rigorous standard of privacy and compliance. Please refer to our Privacy Policy.

 

How much does MoveSnap cost?2020-06-25T08:45:29-04:00

MoveSnap is a subscription-based service that offers a number of client invitations per year. We offer different pricing packages based on the number of partners who will be using our service, and the amount of client invitations you wish to send out. To learn more about our pricing, book an executive call today.

What technologies do you use?2020-06-25T08:43:33-04:00

To learn more about PropTech and our technological enablement, click here.

Can I access my information after I move?2020-06-26T03:28:42-04:00

Absolutely. MoveSnap was designed to help you keep track of a chaotic, multi-part process that doesn’t end once you’re successfully installed in your new home. You’re welcome to continue using our platform in order to organize your new home and maintain a detailed record of your services. Also, as long as your real estate professional continues to partner with MoveSnap, you can even add future moves to your user profile and enjoy the bliss of another stress-free move.

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