FAQ2022-08-24T17:04:35+00:00

Frequently Asked Questions

Can I access my information after I move?2022-04-22T22:48:26+00:00

Absolutely. MoveSnap was designed to help you keep track of a chaotic, multi-part process that doesn’t end once you’re successfully installed in your new home. You’re welcome to continue using our platform in order to organize your new home and maintain a detailed record of your services. Also, as long as your real estate professional continues to partner with MoveSnap, you can even add future moves to your user profile and enjoy the bliss of another stress-free move.

How much does MoveSnap cost?2022-04-05T18:29:57+00:00

We offer different pricing packages based on the number of agents at your brokerage who will be using our service, and the amount of client invitations you wish to send out. To learn more about our pricing, you can simply email us at info@movesnap.com or book a free demo here.

How do you protect my privacy?2022-04-22T22:48:36+00:00

As part of RBC Ventures, MoveSnap adheres to a rigorous standard of privacy and compliance. Please refer to our Privacy Policy.
 

How does MoveSnap increase my testimonials, referrals, and repeats?2022-04-05T19:02:55+00:00

Our customer service specialists often receive communications from delighted MoveSnap users who can’t thank us enough for helping them have an easy, seamless move. In all those exchanges, they express their gratitude to the partner who made it happen: You.

MoveSnap is designed to be an extension of your team, going above and beyond for your clients in your name. Our aim is to generate real estate leads, inspiring your clients to tell their friends about the exceptional extra-mile service you provide. We make it easy for them to provide real estate testimonials through our testimonial engine, which you could then potentially use in your own branding efforts, provided you obtain express consent from clients. We also offer marketing materials to let your prospective partners and clients know just what they’ll be getting when they sign on to work with you.

Can MoveSnap be white-labelled?2022-04-05T18:23:46+00:00

Absolutely.

Many of our real estate partners want to make sure their clients keep them top-of-mind during their move. We offer personalized branding on our platform⁠—you can add your headshots, logos and social media links to make it your own! We also provide you the option to activate automated emails, customized to come directly from your team to your clients.

How does this improve my brokerage’s brand?2022-04-05T18:13:40+00:00

Managing your brokerage’s brand is a full-time job on its own. Clients are looking for a brand name with a consistent word-of-mouth reputation for luxury and excellence. They want to know they’ve made the right choice on what is likely the biggest purchase of their lives. As brokers, you know this reputation is worth its weight in gold. After they’ve been given a premium experience, clients are more likely to use you for their next move or recommend you to their friends.

Real estate tools like MoveSnap are smart value-adds that set your brand apart in an increasingly competitive real estate market. They increase the likelihood of real estate referrals and solidify your reputation for consistent service excellence. But perhaps most importantly, our tool for real estate professionals helps manage your client’s move, letting you focus on your next prospects after you close their deal, knowing your clients are in good hands.

How does this improve my practice?2022-04-05T18:59:37+00:00

Managing your firm is a full-time job on its own. Clients are looking for a real estate lawyer with a consistent word-of-mouth reputation for client care and excellence. They want to know they’ve made the right choice of a legal partner for what is likely the biggest purchase of their lives. As real estate lawyers, you know this reputation is worth its weight in gold. After they’ve been given a premium experience, clients are more likely to recommend your homes to their friends and family.

Online client management tools like MoveSnap are smart value-adds that set your brand apart in an increasingly competitive landscape for real estate lawyers. They increase the likelihood of client referrals and consolidate your reputation for consistent service excellence. But perhaps most importantly, our legal management platform helps your client’s move, letting you focus on your next prospects after the sale, knowing your clients are in good hands.

How does this improve my brand?2022-04-05T18:22:26+00:00

Managing your company’s brand is a full-time job on its own. Clients are looking for a brand with a consistent word-of-mouth reputation for luxury and excellence. They want to know they’ve made the right choice on what is likely the biggest purchase of their lives. As home builders, you know this reputation is worth its weight in gold. After they’ve been given a premium experience, clients are more likely to recommend your homes to their friends and family.

Home builder tools like MoveSnap are smart value-adds that set your brand apart in an increasingly competitive home builder market. They increase the likelihood of client referrals and consolidate your reputation for consistent service excellence. But perhaps most importantly, our tool for home builders helps manage your client’s move, letting you focus on your next prospects after the sale, knowing your clients are in good hands.

How does MoveSnap work for my clients?2022-04-05T18:12:36+00:00

MoveSnap was designed by a team of real estate and PropTech leaders to provide Canadians with much-needed moving support for an easier, less stressful moving experience.

This means every detail that bogs down the moving process⁠—from changing your address to getting quotes from moving companies to setting up internet plans⁠—has been considered and presented on our digital platform in a way that makes it easy to keep track of the details, organize their schedule, and manage their budget.

We also know that every person who moves has unique needs and wants, so we assign a live customer support specialist, our moving concierge, to help with research, questions, or even a good old-fashioned shoulder to lean on during the frenzy of the moving period.

How does MoveSnap work for brokers and agents?2022-04-05T18:21:00+00:00

MoveSnap is a platform that helps brokers and agents maintain a 5-star client experience with their clients. Our real estate platform helps your clients at any step of their moving journey, from when they’re looking at homes to after they’ve moved in.

Our helpful moving tool enables your clients to plan, organize, and action their move, while keeping the lines of communication open for you using automated email templates and a moving concierge service. MoveSnap makes it easy for you to stay involved with your client throughout their move and beyond.

As an extension of your brand, MoveSnap provides your clients with the consistent, one-on-one service that has primarily been associated with only the top luxury companies. Professionals who’ve added MoveSnap to their roster have reported glowing reviews, improved brand reputation, and an ability to grow their real estate leads with referrals.

How does MoveSnap work for Lawyers?2022-05-04T14:54:27+00:00

MoveSnap is a platform that helps real estate lawyers maintain a 5-star client experience with your clients. Our platform helps your clients at any step of their moving journey, from when they’re looking at homes to after they’ve moved in.

We help your clients plan, organize, and action their move with budgeting and scheduling moving tools that can really take a big chunk of the stress off your client, which in turn makes them more likely to refer you to their family and friends.

We also help act as a contact relationship management tool, providing automated email templates and a concierge service to help with your client’s moving tasks and inquiries. MoveSnap makes it easy for you to stay involved with your client.

As an extension of your brand, MoveSnap provides your clients with the consistent, one-on-one service that has primarily been associated with only the top luxury companies. Lawyers who have added MoveSnap to their roster have reported glowing reviews, improved brand reputation, and an ability to grow their practices with referrals.

How does MoveSnap work for home builders?2022-04-05T18:21:10+00:00

MoveSnap is a platform that helps home builders maintain a 5-star client experience with your clients. Our real estate platform helps your clients at any step of their moving journey, from when they’re looking at homes to after they’ve moved in.

We help your clients plan, organize, and action their move with budgeting and scheduling moving tools that can minimize the risk of delayed move-ins.

We also help you stay on top of your client relationships by providing automated email templates and a concierge service to help with moving tasks and inquiries. MoveSnap makes it easy for you to stay involved with your client after you’ve built and sold them a home.

As an extension of your brand, MoveSnap provides your clients with the consistent, one-on-one service that has primarily been associated with only the top luxury companies. Builders who have added MoveSnap to their roster have reported glowing reviews, improved brand reputation, and an ability to grow their home builder leads with referrals.

How do you use my information?2022-04-22T22:48:12+00:00

The only information we collect from you is directly related to your move: Name, current and future address, email, phone number, and the real estate partners you choose to include in your move. These details are used to help customize your Move Day dashboard and make your moving experience much easier. Any information you include in your user profile is not shared with third parties without your explicit consent. Please refer to our Privacy Policy. At any time, you can request to close your account.

Are you sure this is free?2022-04-22T22:48:02+00:00

Positive. Your real estate professional cared enough to invest in our services on your behalf. Maybe you can buy them a coffee? Actually, that means MoveSnap will end up costing you around $2.

What can I ask my personal concierge?2022-04-22T22:47:51+00:00

Our concierge team consists of friendly, knowledgeable moving specialists who have seen and done it all. They’re available to help you with everything from sorting the tangle of documents to update, sourcing the right internet package for your new home, and finding a reputable moving company. They’re also ninja-level experts at offline stuff like finding a babysitter for your kids on Move Day, researching reputable schools or daycares in your new area, or where to get a bunch of last-minute boxes a week before your move. Oh – and they’re extremely kind and empathetic listeners for the moments where you just need a bit of emotional support.

What happens once I receive an invitation from my real estate professional?2022-04-22T22:47:40+00:00

You’re in business! As soon as you accept the invitation, you’ll be guided through a quick onboarding process that asks you to confirm a few of your basic move details and create a user name and password for your account. After that, you’ll arrive at your personalized dashboard with all your move details plugged in and ready to go. You’ll also be assigned a personal concierge who’s available via phone or chat for any questions you may have.

Can I purchase MoveSnap without an invitation?2022-04-22T22:47:27+00:00

Unfortunately, no. MoveSnap is an invitation-based service offered by selected professionals, including real estate, as a way to ensure valued clients continue to get 5-star service after the deal on their new home has closed. While this means the service is free for you, accessing MoveSnap requires that your agent, brokerage, lawyer, home inspector or builder is a MoveSnap partner. If you’re curious whether your real estate professional, lawyer or builder already offers MoveSnap, or want to encourage them to make it part of their service offerings, please send them a quick message to make an introduction.

How does MoveSnap work?2022-04-22T22:47:16+00:00

MoveSnap was designed by a team of real estate and PropTech leaders to provide movers with their easiest, most painless move ever. This means every detail that bogs down the moving process – from endless document and ID changes to notifying the post office to finding movers or renting a truck – has been considered and presented on our digital platform in a way that makes it easy to keep track of the details, organize your schedule and manage your budget. We also know that every mover has unique needs and wants, so we assign a live customer support specialist to help with research, questions, or even a good old-fashioned shoulder to lean on during the frenzy of the moving period.

Who is MoveSnap for?2022-04-28T19:26:12+00:00

For professionals:
If you’re a professional looking to give your clients a 5-star customer experience, MoveSnap helps provide your clients with a streamlined moving experience. So whether you’re a real estate agent, broker, home builder or lawyer and want to learn more about giving your clients premium care, book a free 15-min demo.

For homeowners and renters:
No one likes moving. That’s why MoveSnap exists. We’re a platform and moving concierge service built to make your moving experience smoother. MoveSnap is invite-only though, which means that your real estate agent, broker, home builder or lawyer would need to send you an invitation to MoveSnap. Read more about how MoveSnap can help homeowners and renters with their move.

How do I get MoveSnap?2022-04-12T14:26:59+00:00

If you’re a professional (eg. broker, agent, homebuilder, lawyer), MoveSnap is available to you through a subscription. This subscription is flexibly-priced based on the number of real estate partners, employees or team members you have and the number of client invitations you want to send out per year. If you would like more information on how to get MoveSnap, please book a demo and one of our sales representatives will be in contact shortly.

If you’re a homeowner or renter, MoveSnap is available to you through an invite from your real estate professional, homebuilder, or lawyer. Your real estate agent, brokerage, lawyer, home inspector or builder needs to be a MoveSnap partner in order to pass this service on to you. To know whether your real estate professional is a MoveSnap partner, simply reach out to them today. If they’re not current partners of ours, feel free to refer them to us by filling out the form on our home owners and renters page.

Is MoveSnap safe to use?2022-04-13T04:38:58+00:00

MoveSnap is powered by RBC. Safeguarding data is our top priority, and we take every precaution to ensure that your personal information is safe. Your personal information⁠—like name, address, and phone number⁠—are kept confidential. Want more information? Read our privacy policy.

What is a moving concierge service?2022-04-05T15:58:30+00:00

MoveSnap’s moving concierge service is an online platform that helps simplify and provide end-to-end moving support. Think of us as your moving executive assistant, helping folks facilitate their move every step of the way. In addition to having a personalized moving to-do list, our real-life moving experts personally help you with your move-related needs or queries—from hiring the right moving company or truck, to transferring utilities, changing your billing address, and providing access to exclusive offers from big-name brands—all in one place!

Is MoveSnap an app?2022-04-05T15:58:47+00:00

MoveSnap is an online, web-based platform, meaning that you can access it from any web browser and on any device (desktop, tablet and mobile). We have a MoveSnap mobile application coming soon too, so stay tuned!

Is MoveSnap free?2022-04-12T14:35:04+00:00

If you’re a professional (eg. broker, agent, homebuilder, lawyer), MoveSnap offers different pricing packages based on the number of employees at your brokerage/company who will be using our service, and/or the amount of client invitations you wish to send out. To learn more about our pricing, you can simply email us at info@movesnap.com or book a free demo.

If you’re a homeowner or renter, MoveSnap is free for you to use if you’ve received an invite from your real estate professional who has invested in our services on your behalf! Maybe you can buy them a coffee? If so, that means MoveSnap may end up costing you around $2 (not accounting for foam or pumpkin spice).

Is MoveSnap owned by RBC?2022-04-13T04:38:18+00:00

MoveSnap was acquired by RBC Ventures Inc., a subsidiary of Royal Bank of Canada, in April 2018. RBC Ventures is moving beyond banking to solve common problems for Canadians⁠—like making it easier to move. You can learn more about what we do, as well as our other solutions, at rbcventures.ca.

Is MoveSnap available in all provinces across Canada?2022-04-05T19:07:19+00:00

Yes! Oui! MoveSnap is available across all of Canada, from Tofino to Cape Spear. Incidentally, if your client is moving from Tofino to Cape Spear, we can help.

How do we save money with MoveSnap?2022-04-05T15:59:17+00:00

MoveSnap helps you or your client save money in many different ways. Canadians get access to our network of trusted vendors and services that offer exclusive deals and savings. To help make moving as cost-efficient as possible, we assign each client a personal moving concierge who’s available via phone or chat for any questions they may have, like how to find the right internet package, sourcing reputable movers, or deciding on the proper size of truck rental to suit their move.

Who is the team behind MoveSnap?2022-04-05T15:59:24+00:00

MoveSnap is a comprehensive support team of real, live, friendly and extremely knowledgeable representatives that all have experience with the challenges of moving⁠—some of us have moved homes well into the double digits now. We have a passion to help the millions of people who change residences each year, to have easy, seamless moves and avoid needless stress. We pride ourselves on providing consistent, 5-star service for every customer we have. To learn more, visit our About Us page.

What is PropTech?2022-04-21T19:50:56+00:00

Property Technology (PropTech) is a term used to describe emerging digital transformations across the real estate industry.

These technologies span a wide spectrum of applications, from using machine intelligence to helping real estate professionals find the best homes for their clients, empowering those clients with tools to support their move like MoveSnap!

We’ve married our expertise in moving with a sophisticated series of property technologies that allows us to offer a personalized, intuitive moving experience for clients and a smart platform management system for our real estate partners.

How do I get MoveSnap?2022-04-05T18:17:47+00:00

Getting started with MoveSnap is easy! Simply book a demo today to speak with a MoveSnap sales representative. We will walk you through the different subscription packages, platform features, and marketing materials in a snap.

Can MoveSnap be white-labelled?2022-04-05T18:25:58+00:00

Absolutely.

Many of our home builder partners want to make sure their clients keep them top-of-mind during their move. We offer personalized branding on our platform—you can add your company’s logos and social media links to make it your own! We also provide you the option to activate automated emails, customized to come from your team.

How much does MoveSnap cost?2022-04-05T18:30:15+00:00

We offer different pricing packages based on the number of builders/members who will be using our service, and the amount of client invitations you wish to send out. To learn more about our pricing, you can simply email us at info@movesnap.com or book a free demo here.

Can MoveSnap be white-labelled?2022-04-05T19:00:54+00:00

Absolutely.

Many of our real estate lawyer partners want to make sure their clients keep them top-of-mind during their move. We offer personalized branding on our platform – you can add your or your firm’s logos and social media links to make it your own! We also provide you the option to activate automated emails, customized to come from your team.

How does MoveSnap increase my testimonials, referrals, and repeats?2022-04-05T19:02:44+00:00

Our customer service specialists often receive communications from delighted MoveSnap users who can’t thank us enough for helping them have an easy, seamless move. In all those exchanges, they express their gratitude to the real estate lawyer who made it happen: You.

MoveSnap is designed to be an extension of your team, going above and beyond for your clients in your name. Our aim is to generate leads for real estate lawyers like you by inspiring your clients to tell their friends about the exceptional extra-mile service you provide. We make it easy for them to provide testimonials through our testimonial engine, which you could then potentially use in your own branding efforts, provided you obtain express consent from clients. We also offer marketing materials to let your prospective partners and clients know just what they’ll be getting when they sign on to work with you.

How does MoveSnap increase my testimonials, referrals, and repeats?2022-04-05T19:03:45+00:00

Our customer service specialists often receive communications from delighted MoveSnap users who can’t thank us enough for helping them have an easy, seamless move. In all those exchanges, they express their gratitude to the home builder partner who made it happen: You.

MoveSnap is designed to be an extension of your team, going above and beyond for your clients in your name. Our aim is to generate leads for home builders like you by inspiring your clients to tell their friends about the exceptional extra-mile service you provide. We make it easy for them to provide home builder testimonials through our testimonial engine, which you could then potentially use in your own branding efforts, provided you obtain express consent from clients. We also offer marketing materials to let your prospective partners and clients know just what they’ll be getting when they sign on to work with you.

Can I use this service as an individual real estate lawyer?2022-04-05T19:05:32+00:00

Totally. MoveSnap is beneficial to your business whether you’re just starting out in the industry, have a solo practice or for law firms. The added value our platform gives you helps elevate your brand, actually helping you compete with the big fish firms. Book a demo today to see how MoveSnap is right for your practice.

What is PropTech?2022-04-21T19:52:11+00:00

Property Technology (PropTech) is a term used to describe emerging digital transformations across the real estate industry.

These technologies span a wide spectrum of applications, from using machine intelligence to helping real estate professionals find the best homes for their clients, empowering those clients with tools to support their move like MoveSnap!

We’ve married our expertise in moving with a sophisticated series of property technologies that allows us to offer a personalized, intuitive moving experience for clients and a smart platform management system for our home builder partners.

What is PropTech?2022-05-04T16:07:38+00:00

Property Technology (PropTech) is a term used to describe emerging digital transformations across the real estate industry.

These technologies span a wide spectrum of applications, from using machine intelligence to helping real estate professionals find the best homes for their clients, empowering those clients with tools to support their move like MoveSnap!

We’ve married our expertise in moving with a sophisticated series of property technologies that allows us to offer a personalized, intuitive moving experience for clients and a smart platform management system for our law partners.

How secure is the MoveSnap platform with regards to client information?2022-05-04T16:09:39+00:00

Safeguarding data is our top priority, and we take every precaution to ensure that your personal information is safe. MoveSnap is powered by Royal Bank of Canada, putting the privacy resources of one of the top 5 Canadian banks behind our product. Your personal information—like name, address, and phone number—are kept completely confidential. Want more information? Read our privacy policy.

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